ye999 Privacy Policy – How We Handle Your Data

1 About This Privacy Policy

This Privacy Policy describes how ye999 ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal information of players who access the ye999 online gaming platform through ye999.win or the official ye999 mobile application.

By creating a ye999 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This policy should be read alongside our Terms and Conditions, which govern the overall player agreement.

We take data privacy seriously. This is not a document written to satisfy a legal checkbox — it is a genuine explanation of how your data flows through ye999's systems so you can make informed decisions about your account.

2 Information We Collect

The personal information we collect falls into three broad categories:

Information You Provide Directly

• Registration details: Your name, date of birth, mobile number, and any other information submitted when creating your ye999 account.
• Identity verification documents: Where required, copies of identity documents such as a CNIC or passport submitted for age and identity verification.
• Customer support communications: Records of any conversations with the ye999 support team via live chat or email, including the content of your enquiry and our responses.
• Responsible gaming requests: If you submit a self-exclusion request, deposit limit adjustment, or session timer setting, we record that instruction to ensure it is applied correctly.

Information Collected Automatically

• Device and browser data: Device type, operating system, browser version, screen resolution, and IP address collected when you access ye999.
• Session data: Login and logout timestamps, session duration, pages visited, game sessions played, and navigation patterns within the platform.
• Transaction records: Deposit amounts, withdrawal requests, bonus claims, and wagering activity associated with your account.
• Cookies and similar technologies: See Section 5 for full details on cookies used on ye999.

Information from Third Parties

• Payment processors: Transaction confirmation data from JazzCash, Easypaisa, Raast, banks, and card processors — sufficient to confirm that a deposit or withdrawal was completed successfully.
• Identity verification services: Where third-party identity verification is used, the outcome of that check (verified or not verified) is shared with us, though the underlying document data remains with the verification provider.

3 How We Use Your Data

The personal data collected by ye999 is used for the following purposes:

ye999 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Fraud detection algorithms may flag accounts for manual review, but a human agent is always involved before any account action is taken.

4 Payment Data

Handling payment data responsibly is especially important on a gaming platform where real PKR transactions take place. Here is exactly how ye999 manages financial information:

• JazzCash and Easypaisa: When you deposit or withdraw via JazzCash or Easypaisa, the transaction is processed directly through that provider's API. ye999 receives a transaction reference and confirmation status — we do not receive or store your JazzCash or Easypaisa PIN or account password under any circumstances.
• Raast and Bank Transfer: For Raast transfers and direct bank deposits, ye999 receives the sender's IBAN or account reference solely for reconciliation purposes. This information is stored securely and used only to match your deposit to your account.
• Card Payments: Card transactions are processed through a PCI-DSS compliant payment gateway. ye999 does not store full card numbers, CVV codes, or card expiry dates on its own servers. Only a masked card reference (e.g., last four digits) may be retained to help you identify a payment method in your account history.
• Transaction Records: A record of deposit and withdrawal amounts, timestamps, and payment method types is retained for as long as your account is active and for a period after closure, as required for financial record-keeping and fraud prevention purposes.

5 Cookies and Tracking Technologies

ye999 uses cookies and similar tracking technologies to operate the platform correctly, understand how players use the site, and improve the overall experience. Here is what we use and why:

• Essential Cookies: These are required for the platform to function. They keep you logged in during a session, remember your language and currency preferences, and maintain the security of your account. These cannot be disabled without breaking core platform functionality.
• Analytics Cookies: We use anonymised analytics data to understand which games are most popular, how players navigate the lobby, and where technical issues are occurring. This data is aggregated and does not identify individual players by name.
• Security Cookies: Short-lived tokens used to prevent cross-site request forgery and other common web security threats. These are essential for keeping your account secure.
• Preference Cookies: These remember your platform settings — such as preferred game categories or notification preferences — so you do not have to reconfigure them every time you log in.

ye999 does not use third-party advertising cookies to build a profile of your browsing activity outside of the platform. Cookies placed by payment providers during transaction processing are governed by those providers' own cookie policies.

Most browsers allow you to manage cookie settings. Blocking essential cookies will affect your ability to use ye999 normally — for example, you may be unable to stay logged in during a game session.

6 Sharing Your Personal Data

ye999 does not sell, rent, or trade your personal data to third parties. We share data only in the following limited and necessary circumstances:

• Payment Processors: Transaction data is shared with JazzCash, Easypaisa, Raast, banks, and card processors as necessary to complete your requested deposits and withdrawals. Each provider operates under its own privacy and security standards.
• Game Software Providers: The game studios whose titles appear in the ye999 lobby may receive anonymised session data (such as bet amounts and game outcomes) for the purpose of game performance monitoring and RNG certification. Player identity information is not shared with game providers.
• Identity Verification Services: Where third-party KYC (Know Your Customer) verification is required, your identity documents are shared with the verification service provider solely for the purpose of conducting that check. Results are returned to ye999 and the documents are not retained by us beyond the verification process.
• Legal and Regulatory Requirements: ye999 may disclose personal data where required by a valid legal process, court order, or other lawful obligation. We will notify affected players where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving ye999, player data may be transferred to the successor entity. Players will be notified of any such change and their rights will be preserved.

All third parties with whom we share personal data are required by contract to process that data securely, only for the stated purpose, and not to retain it beyond what is necessary.

7 Data Retention

ye999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following specific periods:

• Active accounts: Personal data associated with an active ye999 account is retained for the full duration of the account relationship.
• Closed accounts: Following account closure — whether voluntary or otherwise — core account and transaction records are retained for a minimum period required for financial record-keeping and fraud prevention. This is typically five years from the date of closure, though specific retention periods may vary based on the nature of the data.
• Support communications: Records of customer support interactions are retained for up to three years from the date of the last interaction, enabling us to provide context for follow-up queries.
• Identity verification documents: Copies of verification documents are retained only for as long as legally required and are then securely deleted.
• Self-exclusion records: If you have requested self-exclusion, a record of that request is retained indefinitely to prevent re-registration during the exclusion period and to honour any permanent exclusion request.

When data is no longer required to be retained, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

8 Your Rights Over Your Personal Data

As a ye999 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or at the email address listed in Section 12.

• Right of Access: You can request a copy of the personal data ye999 holds about you. We will provide this within a reasonable timeframe and at no charge for a first request.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details such as your registered mobile number, you may be able to update these directly within your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent on which processing was based. This right is subject to legal retention obligations — for example, transaction records required for financial compliance cannot be deleted on request.
• Right to Restrict Processing: You may request that we limit the use of your data in certain circumstances — for example, if you dispute the accuracy of data we hold while a correction is being processed.
• Right to Object: Where data is processed on the basis of our legitimate interests, you have the right to object. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

9 Children's Privacy

ye999 is strictly an adult platform. The platform is not intended for, directed at, or designed to attract individuals under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age.

If we become aware that personal data has been collected from a person under 18 — whether through age verification checks or other means — that account will be closed immediately and all associated personal data will be deleted, subject to any legal obligations to retain records of the incident.

Parents and guardians who believe their child may have created a ye999 account should contact our support team immediately at the email address in Section 12. We take these reports seriously and will act on them promptly.

10 Security Measures

ye999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• Encryption in transit: All data transmitted between your device and ye999 servers is encrypted using TLS (Transport Layer Security). This applies to your login session, game activity, and all transaction communications.
• Access controls: Personal data held on ye999 systems is accessible only to staff who require it for their specific role. All access is logged and subject to regular internal review.
• Password security: Account passwords are stored using one-way cryptographic hashing. ye999 staff cannot view your actual password — only you know it. If you forget your password, it must be reset rather than retrieved.
• Regular security reviews: ye999 conducts periodic security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, ye999 will notify affected players as soon as reasonably practicable after becoming aware of the incident.

While ye999 takes all reasonable precautions to secure your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and do not share your login credentials with anyone.

11 Updates to This Privacy Policy

ye999 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify active players via an on-platform notification and, where possible, by email to the address registered on your account.

The "Last Updated" date shown at the top of this page indicates when the most recent revision was made. We encourage you to review this page periodically so you are always aware of how your data is being handled.

Continued use of the ye999 platform after notification of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any change, you should stop using the platform and contact support to close your account.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal information has been handled, please get in touch with us:

• Live Chat: Available directly within the ye999 platform — the fastest way to reach our support team, available around the clock.
• Email: [email protected] — for formal data access requests, rectification requests, or privacy-related complaints.
• Response Time: We aim to acknowledge all privacy-related enquiries within two business days and to resolve them within 30 days.